Privacy
Policy
Data Protection
Company Registration Information
Agency Terms of Business
Privacy Policy
We at Dane Bank Travel Centre are committed to protecting your privacy.
What information do we collect and how do we
use it?
When you submit a holiday enquiry to us, by e-mail, 'drop n go' leaflet
or telephone, we ask you to provide us with some personal information
such as your name, e-mail address, street address, phone number as well
as the names and ages of anyone travelling with you. We use this information
to complete your booking or to contact you in order to assist with your
enquiry.
No credit card information is held on the Dane Bank Travel Centre database.
Sharing information
We will pass your details on to airlines, hotels, resorts and others companies necessary to arrange and confirm your booking or process your enquiry.
The 1998 Data Protection Act and You
- In order to process your booking and ensure that your travel arrangements run smoothly and meet your requirements we may need to use the information you provide such as name, address, any special needs/ dietary requirements and religious beliefs etc.
- We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as your tour operator, airlines, hotels, transport companies etc. This information may also be provided to security of credit checking companies, public authorities such as customs/ immigration if required by them, or as required by law.
- Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not however pass any information on to any person not responsible for part of your travel arrangements. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.
- Usually your tour operator or other principal will pass this information on to their suppliers once we have provided it to them. The tour operator or other principal's use of your information is subject to their policy, both in respect of your booking and any future marketing, and is their responsibility. Please ask either us or them for a copy of this if you would like to see it.
- Data controller is Mr Stan Cowell.
- You are entitled to a copy of your information held by us. If you would like to see this please ask us.
- We will hold your information, where collected by us, and may use it to inform you of offers in the future.
Company
Registration Information
South Cheshire Enterprises Ltd, trading as Dane Bank Travel Centre
Registered Office -
South Cheshire College
Dane Bank Avenue
Crewe
Cheshire
CW2 8AB
Incorporated in England, registered number 2820310
VAT registration number: 625 2876 27
Agency Terms of Business
These are the terms on which we will make a booking for your travel or
holiday requirements. When making your booking we will arrange for you
to enter into a contract with the principal (tour operator/ airline/ Cruise
Company or other supplier) named on your receipt. For most bookings we
act as agent for the principal but we act as your agent when making a
booking with most no frills airlines and some hotels. Details will be
given at the time of booking. As agent we accept no responsibility for
the acts or omissions of the principal or for the services provided by
the principal. The principal's terms and conditions will apply to your
booking and we advise you to read these carefully as they do contain important
information about your booking. Please ask us for copies of these if you
do not have them. Our terms of business are governed by English Law and
the jurisdiction of the English Courts.
BOOKING DETAILS: when a booking is made all details will be read
back to you. Once you have confirmed these details we will proceed to
confirm the booking with the principal. Please check that all names, dates
and timings are correct on receipt of all documents and advise us of any
errors immediately. Any changes to these details will incur the charges
stated below. Please ensure that the names given are the same as in the
relevant passport. Please be assured that we have measures in place to
protect the personal booking information held by us. This information
will be passed on to the principal and to the relevant suppliers of your
travel arrangements. The information may also be provided to public authorities
such as customs or immigration if required by them, or as required by
law. Certain information may also be passed on to security or credit checking
companies. If you travel outside the European Economic Area, controls
on data protection may not be as strong as the legal requirements in this
country. We will only pass your information on to persons responsible
for your travel arrangements. This applies to any sensitive information
that you give us such as details of any disabilities, or dietary/ religious
requirements. (If we cannot pass this information to the relevant suppliers,
whether in the EEA or not, we will be unable to provide your booking.
In making this booking, you consent to this information being passed on
to the relevant persons). Full details of our data protection policy are
available upon request.
PAYMENT: you will be required to pay a deposit or make full payment
for your booking at the time of booking. Where you only pay a deposit
you must pay the full balance by the balance due date notified to you.
If full payment is not received by the balance due date, we will notify
the principal who may cancel your booking and charge the cancellation
fees set out in their terms and conditions.
CANCELLATION AND AMENDMENT: Any cancellation or amendment request
must be sent to us in writing and will not take effect until received
by us. If you cancel or amend your booking the principal may charge the
cancellation or amendment charge shown in their terms and conditions (which
may be 100% of the cost of the travel arrangements) and you must pay us
the cancellation or amendment charge as stated in the principal's terms
and conditions.
INSURANCE: Many principals require you to take out travel insurance
as a condition of booking with them. In any event, we strongly advise
that you take out a policy of insurance in order to cover you and your
party against the cost of cancellation by you; the cost of assistance
(including repatriation) in the event of accident or illness; loss of
baggage and money; and other expenses. If we have issued your policy please
check it carefully to ensure that all the details are correct and that
all relevant information has been provided by you (e.g. Pre-existing medical
conditions). Failure to disclose relevant information will affect your
insurance.
DELIVERY OF DOCUMENTS: All documents (e.g. Invoices/ tickets/ insurance
policies) will be sent to you by First Class post, unless collected by
you in person. Once documents leave our offices we will not be responsible
for their loss unless such loss is due to our negligence. If tickets or
other documents need to be reissued all costs must be paid by you. You
can ask for delivery by other means.
PASSPORTS, VISAS AND HEALTH: We can provide general information
about the passport and visa requirements for your trip. Your specific
passport and visa requirements are your responsibility and you should
confirm these with the relevant Embassies and/or Consulates. Most countries
now require passports to be valid for at least 6 months after your return
date.
Please take special note that for all air travel within the British Isles,
airlines require photographic identification of a specific type. Please
ask us for full details. We can provide general information about any
health formalities required for your trip but you should check with your
own doctor for your specific circumstances.
FINAL TRAVEL ARRANGEMENTS: Please ensure that all your travel,
passport, visa and insurance documents are in order and that you arrive
in plenty of time for checking in at the airport. It may be necessary
to reconfirm your flight with the airline prior to departure. Please ask
us for details at least 72 hours before your outbound flight. You should
take a note of any reference number or contact name when reconfirming.
If you fail to reconfirm you may be refused permission to board the aircraft
and you are unlikely to receive any refund.
COMPLAINTS: Any dissatisfaction regarding your travel or holiday
arrangements must be reported to the principal or their local supplier
or agent immediately. If you fail to follow this procedure there will
be less opportunity to investigate and rectify your complaint. The amount
of compensation you may be entitled to may be reduced or you may not receive
any at all depending upon the circumstances. If the matter cannot be resolved
and it involves us or another ABTA member then it can be referred to the
arbitration scheme arranged by ABTA www.abta.com/benefits.html
SERVICE CHARGES: In certain circumstances we apply a service charge
for the services we provide.
Service Charge
Credit Card Charge: 1.5% to a maximum of £30.